Impact of Flexible Service Delivery on IT Service Providers in the Industry 4.0 Era. International Journal of Management and Data Analytics, [S. l.], v. 2, n. 1, p. 21–32, 2022. DOI: 10.5281/zenodo.11527477. Disponível em: http://ijmada.com/index.php/ijmada/article/view/12.. Acesso em: 7 oct. 2024.